Dignified care begins with insight
Background
Many older transgender people have lived most of their lives in a time when their identity was questioned or silenced. This can make encounters with health and social care particularly sensitive. At the same time, some people are no longer able to express who they are in later life and therefore depend entirely on staff recognizing, affirming and respecting their identity.
For this reason, Transammans – a non-profit organization working to strengthen the rights and living conditions of transgender people – set out to develop a web-based training course for professionals in health and social care. The aim was to strengthen the ability of professionals to provide respectful, legally grounded and empathetic care in meetings with older transgender people.
The challenges
Credibility
In a project with such high ambitions, credibility is central. The content must be based on real events and reliable sources, with lived experience as its starting point and with the breadth of the trans umbrella represented. This required thorough research and close collaboration with reference participants and experts from Transammans.
Understanding
At the same time, we needed to create an understanding of the vulnerability many transgender people face without getting lost in theory or legal detail. Concepts such as legal gender, gender identity and gender expression are explained by linking them to situations in the participants’ day-to-day work.
Tone and visuals
Another important balance concerns tone, address and visual design. The training should empower participants – not oversimplify or reproduce stereotypes. This requires conscious design choices, linguistic precision and carefully considered visual storytelling.
The solution
TicTac Learn was involved throughout the journey, from developing content and cases to designing and producing the training in Articulate Storyline. Finally, it was packaged in our LMS, Skillhabit.
In workshops with the Transammans reference group, we gathered authentic stories from older transgender people. These formed the foundation of the cases we developed, illustrated and filmed. They became the core of the training, creating understanding and empathy while contributing credibility and real-world relevance.
Two cases were developed into scripts and storyboards for interactive films in which professional actors enact the scenarios. Each film takes a trans perspective and is aimed either at healthcare or social care professionals, featuring situations from their day-to-day work. Participants can pause at critical moments, reflect and answer questions directly linked to what is happening.
To deepen reflection and enable more nuanced reasoning, we complemented the material with filmed feedback in which representatives from the reference group and Transammans elaborate and comment on what happens in the scenarios.
To make complex concepts more relatable, we used gamification to let participants try different perspectives. In this interactive module, we challenge gender norms and clarify the distinction between legal gender, gender identity and gender expression.
We also developed a visual expression using paintings, both abstract and figurative, combined with photographic realism. Through the paintings, we portrayed people, bodies and situations without reinforcing stereotypes or binary gender norms. Colour and motifs convey emotions that can otherwise be difficult to capture.
The result
The result is an engaging web-based training course with experience-based storytelling, high interactivity and a clear visual expression. The course is delivered through Skillhabit to enable distribution, sales and follow-up of results.
The training encourages participants to reflect on their knowledge of trans identities, legal frameworks and professional responsibility, norms and everyday interactions, as well as how these may affect being transgender in later life. It also provides tools and resources for continued development in daily work and at organizational level.
We are proud to contribute to greater understanding of older transgender people’s situation while also contributing our expertise in creating engaging and pedagogically sound learning solutions.
“I am so happy to have had the team from TicTac by my side throughout the entire process. You have truly contributed enormously with your expertise, creativity, flexibility and your calm, patient and professional approach in every situation.”
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