Transforming learning with TicTac Learn & Articulate 360
Background
Wien Energie, Austria’s largest energy service provider, supplies electricity, gas and heat to over two million people. As the organization continues to evolve, so does the need to continuously upskill employees across a wide range of roles.
To meet this demand, Wien Energie has embraced digital learning. But their internal content creators – while highly knowledgeable – are not full-time eLearning professionals. This created a clear challenge: how do you equip passionate subject-matter experts with the tools and confidence to build impactful learning content?
The challenge
Wien Energie faced a dual challenge:
- Improve the quality and accessibility of internal training
- Upskill internal authors to effectively use Articulate – without overwhelming them
Wien Energie's content creators needed more than access to authoring tools – they needed practical guidance, hands-on support and advice on smart instructional design to turn their knowledge into engaging digital experiences.
The solution
TicTac Learn designed and delivered a customized, hands-on training programme, tailored to Wien Energie’s needs. This included:
- Certified on-site Articulate workshops in Vienna, attended by 12 participants.
- One-on-one sessions to tackle specific content challenges.
- Ongoing personalized support, blending tool expertise with instructional design coaching.
The focus wasn’t just on the features, but on empowering creators to make better learning – faster and with greater confidence.
The impact
The programme is currently in its test and refinement phase, with final rollout and adjustments. But the collaboration and results are already exceeding expectations.
More than just a course, this initiative is a strategic step towards future-proofing healthcare systems – equipping professionals with the digital confidence and competence they need to deliver care where it matters the most: at home.
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