Transforming learning with TicTac Learn & Articulate 360

Background

Wien Energie, Austria’s largest energy service provider, supplies electricity, gas and heat to over two million people. As the organization continues to evolve, so does the need to continuously upskill employees across a wide range of roles.

To meet this demand, Wien Energie has embraced digital learning. But their internal content creators – while highly knowledgeable – are not full-time eLearning professionals. This created a clear challenge: how do you equip passionate subject-matter experts with the tools and confidence to build impactful learning content?

The challenge

Wien Energie faced a dual challenge: 

Improve the quality and accessibility of internal training
Upskill internal authors to effectively use Articulate – without overwhelming them

Wien Energie's content creators needed more than access to authoring tools – they needed practical guidance, hands-on support and advice on smart instructional design to turn their knowledge into engaging digital experiences.

A laptop showning the Wien Energie on the screen

The solution

TicTac Learn designed and delivered a customized, hands-on training programme, tailored to Wien Energie’s needs. This included:

Certified on-site Articulate workshops in Vienna, attended by 12 participants.
One-on-one sessions to tackle specific content challenges.
Ongoing personalized support, blending tool expertise with instructional design coaching.

The focus wasn’t just on the features, but on empowering creators to make better learning – faster and with greater confidence.

The impact

A confident team of digital content creators now driving learning innovation from within. 

Participants are producing higher-quality, engaging learning modules.
They now follow best practices in instructional design using Articulate.
With expert support at hand, they continue to grow and adapt their skills.
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Wien Energie has taken a powerful step forward—transforming their internal training culture into a scalable, future-ready model of continuous learning.

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“It’s not just about learning how the tool works – it’s about learning how to make it work for us.”

Wien Energie